SIRIUS Specials - F.A.Q.'s

What Is Satellite Radio?
Satellite radio gives you the freedom to listen to your favorite programming from coast-to-coast. How does it work? Satellite radio signals are broadcast in digital form which drastically improves the quality of reception. In fact, the quality of these digital broadcasts approaches that of CD audio! SIRIUS has three satellites in orbit to give listeners over 130 channels of music, entertainment, sports and news across the 48 contiguous US States.

How Is SIRIUS Different From Regular Radio?
SIRIUS Satellite radio transforms your listening experience. Not only can you listen to commercial-free music, but SIRIUS also offers exclusive talk, sports and news programming that you can't hear on regular radio. Imagine your commute with no DJ interruptions, no commercials on music channels and a wide variety of programming so there's something for the entire family including music, sports, talk, news and kids stations.

What Programming Is Available On SIRIUS?
SIRIUS has over 130 channels, with over 69 channels of 100% commercial-free music, plus the best sports, news, talk, and entertainment. You get unparalleled programming variety including:

  • 100% commercial-free music channels including Rock, Country, Hip-Hop, R&B, Electronic, Jazz, Classical, Latin, Christian, Pop and more
  • The best sports coverage including ESPN Radio and ESPNEWS, NFL, NBA and NASCAR®
  • Exclusive entertainment and talk personalities including Howard Stern, Martha Stewart, Maxim Radio and Cosmo Radio
  • US and international news including FOX News, NPR, The BBC and more
  • Traffic and weather channels for select metropolitan markets
  • Freedom from censure - satellite radio is not subject to FCC regulations for terrestrial radio
  • A clean, digital signal: near CD-quality sound, and the ability to see text information like stock quotes and sports scores alongside artists names and song titles
  • Coast-to-coast coverage: satellite radio is available across the contiguous 48 states (Alaska, Hawaii, and U.S. Territories cannot receive satellite radio signals)

Is SIRIUS More Than A Digital Playlist?
Yes! SIRIUS has unique radio personalities and DJs including popular personalities like New York legend Cousin Brucie. Listeners can also make special song requests on music channels or call in to comment on the discussion of the hour on several talk and sport shows. SIRIUS takes what makes regular radio good and transforms it to something even better. You'll find a number of channels to suit your taste. Whatever, you like it's there!




Does SIRIUS Have A Portable Radio?
Stiletto 100Yes! The Stiletto 100 the gives you the latest in SIRIUS Satellite radio's portable technology. Listen to live SIRIUS programming as well as up to 100 hours of recorded content or your favorite MP3s. Listen to the Stiletto on the go, in the car, at home or in the office.

Learn more about the great features and benefits of the Stiletto!

What do I need to get SIRIUS Satellite Radio?
  1. A satellite radio receiver - Choose from our great selection of the hottest SIRIUS radios. A SIRIUS Satellite radio receiver is where the controls for selecting channels and categories, and displaying artist, channel, and song information are located. Your receiver will come with a discreet antenna for your car, docking station and power cable to connect SIRIUS in a few easy steps.
  2. Satellite radio antenna. The antenna picks up the satellite signal anywhere within the contiguous 48 states. Antennas are included in car and home kits, as well as portable boomboxes.
  3. A subscription - After you receive your new SIRIUS Satellite Radio, you will choose your subscription plan and activate your radio. Monthly plans are only $12.95 per month with no contract required. That's less than 50 cents a day! You can also get one month free by signing up for an annual subscription for $142.95. If you know that you're down with SIRIUS forever, purchase the lifetime subscription for only $499.99. And you can always add subscriptions to your account to use for only $6.99 a month.

Installation
There are several options you have for connecting your SIRIUS radio:
CONNECTION SOUND QUALITY INSTALLATION METHOD

Wireless FM Transmitter

GOOD

The FM transmitter sends the audio from your SIRIUS radio to an FM station on your car radio wirelessly.
Easy to do yourself.
Cassette Adapter BETTER A cassette adapter offers a direct connection; insert the adapter into your cassette player and connect to your SIRIUS docking station.  Easy to do yourself.
Wired FM Modulator BEST The wired modulator allows you to listen through a FM station on your car radio with a wired connection.  Provides very little interference and appropriate if you don’t have an auxiliary input connection.  May require professional installation. 
Auxiliary Input BEST If your car radio has an auxiliary input connection, you can connect your SIRIUS radio directly.  May require professional installation if the input is on the back of the radio. 

Is SIRIUS only for my car? Can I get satellite radio in my home?
Absolutely! If you want satellite radio in your house, purchase a plug &play receiver for the ultimate flexibility. They are designed for car and home use � simply transfer the receiver from your home kit's docking station to the car kit's docking station in your vehicle � and pay only one subscription fee.

You can also purchase a tuner designed specifically to work with your home stereo system. As an alternative, we also offer the Tivoli which is retro style table radio and boomboxes which allows you to transport your plug & play receiver anywhere you like within the lower 48 states.

What Are Home Kits, Car Kits And Boomboxes?
Most plug & play receivers come with a car kit to and additional accessories can be purchased to listen to SIRIUS in your home.
Car Kit - A car kit includes a docking station, which is where the radio actually sits. You have to mount it in a convenient spot on your dash or center console. All power and signal connections are made here. You will also receive a power adapter which plugs into the cradle at one end and into your vehicle's cigarette lighter or power port at the other. The third component of the car kit is the antenna which is what you need to receive the satellite signal. Mount the antenna the roof of your vehicle, then connect the cable to the cradle.

Home Kit - A home kit allows you to listen to your plug & play receiver in your home. It's similar to a car kit in that it includes a docking station, power adapter and antenna. The only difference is that you place the antenna near a window in your home to receive the satellite signal.

Boombox- There are boomboxes available for various plug & play receivers. You can plug a boombox into the wall at home (a power adapter is included), or put in batteries (usually six to eight "D" size) and carry it around with you. This makes a boombox ideal for outdoor events like picnics and tailgate parties.
What Are The Call Center Hours Of The Online Store?
Our call center is available to help you with your purchase of SIRIUS Satellite Radio
Monday through Friday
9 am to 6 pm Eastern Standard Time
.




Rebate FAQs:

How do I submit a rebate for my online purchase?
You simply mail the rebate form and all other required documents to the address listed on the rebate form.

How long will it take for me to receive my rebate?
Please allow 8-12 weeks from the postmark date.

What documentation do I need to get a rebate?
  • Completed rebate form
  • Radio receipt or email
  • Proof of subscription payment (Printed from the "My Account" section at www.SIRIUS.com)

Who do I contact to find out the status of my rebate?
You can e-mail rebates@siriusspecials.com. Please provide your name, phone number, and order ID.

Where do I find the ESN/ID#?
This number is located on the radio box and on the radio itself. It is preceded by "SID".
Sirius ESD/ID Number

What does new subscriber account activation mean?
This means that you opened a new account with SIRIUS Satellite Radio, have never had an account with SIRIUS SATELLITE RADIO before, and that your monthly service on the radio will be $12.95.
For example, if your husband has a SIRIUS account and you add your radio to his account, it is not considered a new subscriber account activation. You would have to open up a new account in your name and pay the $12.95/month subscription fee.

If I purchase two radios, am I eligible for two rebates?
If each radio is the primary radio for an account, you are eligible.  If one radio (or both radios) is the secondary radio on an account, you are not eligible.  There is a limit of one offer per new subscriber account activation. (Please see above to see what a new subscriber account activation is.)

Are radios ordered from www.shop.sirius.com, Best Buy, Circuit City, or other retailers eligible for the rebates featured on www.SIRIUSspecials.com?
No, they are not eligible.  If you send a receipt from a retailer other than www.SIRIUSspecials.com, you will not be eligible for the rebate. 

Do I need to send in the original UPC from the radio box?
No, you do not need to send in the UPC.




Reconditioned SIRIUS Products

What are Reconditioned SIRIUS Products?

Each Reconditioned SIRIUS product undergoes a reconditioning process to satisfy the quality standards of SIRIUS Satellite Radio.  Reconditioned products are backed by a no-questions asked, 30-day return policy and complete 90-day warranty.

SIRIUS Reconditioned Products are:
  • Fully tested to verify proper operation.
  • Refurbished with applicable replacement parts for any defective modules identified in testing.
  • Thoroughly cleaned and inspected, but exterior may have small scratches and blemishes
  • Repackaged with accessories including installation and usage guidance
  • Placed through a final inspection that follows the technical guidelines established by SIRIUS for reconditioned stock.
What should I expect when I purchase a Reconditioned SIRIUS Product?
  • Substantial savings
  • A fully functional unit with accessories
What type of warranty is included with Reconditioned SIRIUS products?

Reconditioned SIRIUS Products are covered by a 90-day Equipment Warranty. (see below)

SIRIUS Limited Warranty for Reconditioned Products


What this Warranty Covers
This warranty covers defects in material and workmanship for 90 days from the date of purchase by the original retail purchaser only. SIRIUS Satellite Radio Inc. ("SIRIUS"), at its sole option, will repair or replace the product with the same or similar reconditioned product without charge for parts and labor. Products replaced under this warranty become the property of SIRIUS. Replacement products are warranted to be free from defects for 30 days or the remainder of the original warranty, whichever is longer.

What this Warranty Does Not Cover
This warranty does not cover: products sold as used or as is, software stored on internal or removable memory; non-rechargeable batteries, surface preparation cleaners, adhesive pads, fasteners, and earbuds; costs incurred for installation, removal or reinstallation of the product; correction of installation problems, such as elimination of externally generated static or noise and antenna placement and aiming; defects or damage caused by alteration, improper installation or removal, use of third party accessories, mishandling, misuse, neglect, accident, power surges or acts of nature.

How to Obtain Warranty Service
To obtain warranty service, please call SIRIUS Customer Service at 1-800-869-5364. You will be required to provide proof of purchase and a description of the defect. You must prepay the cost of shipping the product to an approved service center.

LIMITATIONS OF LIABILITY
THE LIABILITY OF SIRIUS UNDER THIS WARRANTY IS LIMITED TO REPAIR OR REPLACEMENT AS PROVIDED ABOVE AND, IN NO EVENT, SHALL THE LIABILITY EXCEED THE PURCHASE PRICE PAID FOR THE PRODUCT. ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED TO THE DURATION OF THIS WRITTEN WARRANTY. ANY ACTION FOR BREACH OF WARRANTY, INCLUDING BREACH OF ANY IMPLIED WARRANTY OF MERCHANTABILITY, MUST BE BROUGHT WITHIN 48 MONTHS FROM THE DATE OF ORIGINAL PURCHASE. IN NO CASE SHALL SIRIUS BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF THIS OR ANY OTHER WARRANTY, EXPRESS OR IMPLIED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. This Warranty gives you specific legal rights and you may also have other rights which vary from state to state.




SIRIUS Limited Warranty

What this Warranty Covers
This warranty covers defects in material and workmanship for 90 days from the date of purchase by the original retail purchaser only. SIRIUS Satellite Radio Inc. ("SIRIUS"), at its sole option, will repair or replace the product with a new or reconditioned product without charge for parts and labor. Products replaced under this warranty become the property of SIRIUS. Replacement products are warranted to be free from defects for 30 days or the remainder of the original warranty, whichever is longer.

What this Warranty Does Not Cover
This warranty does not cover: products sold as used, as is, reconditioned or refurbished; software stored on internal or removable memory; nonrechargeable batteries, surface preparation cleaners, adhesive pads, fasteners, and ear-buds; costs incurred for installation, removal or reinstallation of the product; correction of installation problems, such as elimination of externally generated static or noise and antenna placement and aiming; defects or damage caused by alteration, improper installation or removal, use of third party accessories, mishandling, misuse, neglect, accident, power surges or acts of nature.

How to Obtain Warranty Service
To obtain warranty service, please call SIRIUS Customer Service at 1-800-869-5364. You will be required to provide proof of purchase and a description of the defect. You must prepay the cost of shipping the product to an approved service center.

LIMITATIONS OF LIABILITY
THE LIABILITY OF SIRIUS UNDER THIS WARRANTY IS LIMITED TO REPAIR OR REPLACEMENT AS PROVIDED ABOVE AND, IN NO EVENT, SHALL THE LIABILITY EXCEED THE PURCHASE PRICE PAID FOR THE PRODUCT. ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED TO THE DURATION OF THIS WRITTEN WARRANTY. ANY ACTION FOR BREACH OF WARRANTY, INCLUDING BREACH OF ANY IMPLIED WARRANTY OF MERCHANTABILITY, MUST BE BROUGHT WITHIN 48 MONTHS FROM THE DATE OF ORIGINAL PURCHASE. IN NO CASE SHALL SIRIUS BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF THIS OR ANY OTHER WARRANTY, EXPRESS OR IMPLIED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. This Warranty gives you specific legal rights and you may also have other rights which vary from state to state.





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SIRIUS Satellite Radio is sometimes referred to as Sirius radio, Sirius radios, Sirius satellite, Sirius satellite radios, serious radio, sirrus, sirus, syrus, serius and sirrius. SiriusSpecials.com is often searched for as www.sirius.com, www.sirus.com, www.sirrus.com,www.serus.com and www.serious.com. In the context of this site, these terms and others such as satellite radio, sat radio, and fm satellite radio refer to SIRIUS Satellite Radio.
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