We will ship orders only to physical addresses in the continental United States. You must place an order before 1:00 p.m. Eastern Time if you desire next day delivery. It is your responsibility to be available to receive the shipment. If the applicable carrier is unable to deliver a package, they will return the package to us. We will issue a refund to your credit card within three weeks for the undeliverable order (less shipping, handling charges) and it will be your responsibility to place a new order.
No. When you purchase equipment from our online store, it gets shipped to you directly. By ordering online, you may be able to take advantage of exclusive special offers. Free ground shipping is applied to all orders over $49.99.
Can you rush an order?
Yes. As a courtesy to our customers, we offer free ground shipping on orders over $49.99. As an alternative, you can expedite shipping by choosing overnight or 2-day delivery, but please note that it will still take up to 2 business to process your order before your items are shipped. If any product is back ordered, we will notify you of the expected shipping date.
Can I change my contact information?
Anytime you like. Just log in to your Store Account and click "Address Book," or "Change Password" to amend your new information.
How do I track my order?
You can track your order by creating a Store Account. Once you have opened a store account, you can check the status of your order online by clicking on the "Order Status" button.
Are there places you won't ship to?
Because our licensing agreement allows us to broadcast only in the United States, we currently only ship to the continental 48 states within the US.
What shipping services do you use?
USPS www.usps.com
UPS www.ups.com
What if some items in my order are not in stock?
We will not ship partial orders. Once you receive a notice of a back order, you may cancel that order without penalty as long as we have not already shipped your order by the time you decide to cancel it.
SHIPPING F.A.Q.
Can I pick my order up at a retail location?No. When you purchase equipment from our online store, it gets shipped to you directly. By ordering online, you may be able to take advantage of exclusive special offers. Free ground shipping is applied to all orders over $49.99.
Can you rush an order?
Yes. As a courtesy to our customers, we offer free ground shipping on orders over $49.99. As an alternative, you can expedite shipping by choosing overnight or 2-day delivery, but please note that it will still take up to 2 business to process your order before your items are shipped. If any product is back ordered, we will notify you of the expected shipping date.
Can I change my contact information?
Anytime you like. Just log in to your Store Account and click "Address Book," or "Change Password" to amend your new information.
How do I track my order?
You can track your order by creating a Store Account. Once you have opened a store account, you can check the status of your order online by clicking on the "Order Status" button.
Are there places you won't ship to?
Because our licensing agreement allows us to broadcast only in the United States, we currently only ship to the continental 48 states within the US.
What shipping services do you use?
USPS www.usps.com
UPS www.ups.com
What if some items in my order are not in stock?
We will not ship partial orders. Once you receive a notice of a back order, you may cancel that order without penalty as long as we have not already shipped your order by the time you decide to cancel it.
